There is a lot of advice packed into my books, much of it focused on making change happen. But if I were to lift up just one reflection on leading change in organizations, one that I still both observe and try to practice in my own work, it would be this one.

“Almost nothing is more effective as a means for speeding up the process of change within organizations than simple kindness and generosity.”

From my book The Sustainability Transformation (2008, 2011).